NU Signal Support

App does not open or the catalog is empty

• Check Wi-Fi or mobile data, fully close the app, and reopen it.
• Install the latest App Store or Google Play version. During testing, use the approved TestFlight or Play testing build.
• Use Retry on Home or Search, then check service status if the issue continues.

Video does not start or keeps stopping

• Enable data saver or retry on stable Wi-Fi.
• Close and reopen playback to refresh an expired secure playback URL.
• Temporarily disable a VPN or content filter and check volume, silent mode and Bluetooth output.

Sign-in problems

• Choose the same Google or Apple account previously used in the app.
• Sign-in is optional; public content remains available while signed out.
• Sign out and back in, or update the app.

Privacy and accounts

• Remove on-device saved and viewing data from Reset device data in MY.
• Use Account and data deletion to remove an account and linked data.
• Review processing and choices in the Privacy Policy.

Web support paths

NU Signal does not collect an email address for support or send support email. Use the self-help paths below for troubleshooting, account deletion and service status. If a non-email contact method is required by law or App Store registration, a verified method owned by the operator must be added here before release.