Support
Ayuda
Resolve common issues directly in the app and on the web, without email collection or email delivery.
Support guide updated: August 24, 2026
La traducción al español revisada por el equipo jurídico está en preparación. Para evitar publicar una traducción legal no revisada, mostramos temporalmente el texto completo en inglés.
App does not open or the catalog is empty
- Check Wi-Fi or mobile data, fully close the app, and reopen it.
- Install the latest App Store or Google Play version. During testing, use the approved TestFlight or Play testing build.
- Use Retry on Home or Search, then check service status if the issue continues.
Video does not start or keeps stopping
- Enable data saver or retry on stable Wi-Fi.
- Close and reopen playback to refresh an expired secure playback URL.
- Temporarily disable a VPN or content filter and check volume, silent mode and Bluetooth output.
Sign-in problems
- Choose the same Google or Apple account previously used in the app.
- Sign-in is optional; public content remains available while signed out.
- Sign out and back in, or update the app.
Privacy and accounts
- Remove on-device saved and viewing data from Reset device data in MY.
- Use Account and data deletion to remove an account and linked data.
- Review processing and choices in the Privacy Policy.
Web support paths
NU Signal does not collect an email address for support or send support email. Use the self-help paths below for troubleshooting, account deletion and service status. If a non-email contact method is required by law or App Store registration, a verified method owned by the operator must be added here before release.