Support
支持
Resolve common issues directly in the app and on the web, without email collection or email delivery.
Support guide updated: August 24, 2026
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App does not open or the catalog is empty
- Check Wi-Fi or mobile data, fully close the app, and reopen it.
- Install the latest App Store or Google Play version. During testing, use the approved TestFlight or Play testing build.
- Use Retry on Home or Search, then check service status if the issue continues.
Video does not start or keeps stopping
- Enable data saver or retry on stable Wi-Fi.
- Close and reopen playback to refresh an expired secure playback URL.
- Temporarily disable a VPN or content filter and check volume, silent mode and Bluetooth output.
Sign-in problems
- Choose the same Google or Apple account previously used in the app.
- Sign-in is optional; public content remains available while signed out.
- Sign out and back in, or update the app.
Privacy and accounts
- Remove on-device saved and viewing data from Reset device data in MY.
- Use Account and data deletion to remove an account and linked data.
- Review processing and choices in the Privacy Policy.
Web support paths
NU Signal does not collect an email address for support or send support email. Use the self-help paths below for troubleshooting, account deletion and service status. If a non-email contact method is required by law or App Store registration, a verified method owned by the operator must be added here before release.